Why do I have to pay for water when a pipe bursts at my residence?
It is Town of Braselton’s responsibility to provide water to all our customers at the water meter location. We are not responsible for the type or condition of plumbing from the water meter location into private or commercial dwellings.
When do I get my deposit back?
Does it accrue interest while you have it? Each customer, whether residential or commercial, is required to post a surety deposit on each account at the time of initial service. We do not pay interest on deposits held. The deposit is applied to the final bill on the customer’s account. Any surplus is remitted to the customer at that time.
Does the Water System accept "Letters of Credit" from other utilities?
No. Letters of credit from other utilities are subjective documents and are not regulated, nor is there a standard to which they are compared. We believe requiring a cash deposit on water bill accounts reduces losses thereby assuring the lowest rates for all of our customers.
Why are the sewer charges higher than the water charges?
This is primarily due to the cost of building, maintaining, and operating both the sewage collection system and treatment plants capable of removing contaminants in wastewater prior to returning it to lakes and rivers. Our treatment processes meet or exceed all state and federal standards.
I have "blue-poly" pipe from the meter to the house and I had a leak. Where can I find information regarding getting reimbursed for my plumbing cost?
Information can be received by calling 1(800) 356-3496. Eligibility for home assistance varies.
If I fill up my pool, do I pay sewer fees for the water used?
lease come by the Utility Billing Office at Town Hall to complete a Request for Adjustment form to be considered for an adjustment.
Thank you for your community support and cooperation as we promote continual wise and conservative water use.
Why are street light charges on my water bill?
Utilizing the Town of Braselton Water System’s existing billing system proved be cost effective; whereas, creating a separate street light billing system would have significantly added costs. The street light funds go to the county’s general fund to pay for utility costs and other maintenance associated with providing this service. For street light repairs/outages, please contact your power company.
Do I have to notify other utilities that there will be excavation on my property?
Yes. Before proceeding with your excavation, remember to "Call Before You Dig"! The phone number is (800) 282-7411, or (770) 623-4344 in the Atlanta area. You may also log onto the Georgia Utilities Protection Center website at www.gaupc.com for more information.